JMD Consulting, LLC. BBB Business Review

20 High St Hamilton, Ohio 45011

(513) 306-8264

D5 Technology Solutions © All Rights Reserved.

Managed Service Offerings

Managed Helpdesk for Users
Software and core application support (Microsoft, Adobe, etc.) Email Client, Microsoft Office Suite, Adobe and Symantec, Network connectivity, Printer related problems (connectivity, mapping, drivers)  Remote based Troubleshooting. 1st and 2nd line support for all your technology issues.

Managed Desktops
Windows Desktop systems,  Laptops, Tablets (IOS and Android)
Desktop Management includes
- Patch Management – MSFT Security and Critical Patches
- Antivirus – automated scans and definition updates
- Monitoring of CPU, memory, disk and eventlog

Managed Servers and Network Devices
File/Print Server, App Server, Exchange, AD, SQL Servers, DB Servers, Phone Servers
Cloud Base Server / Application Support, Backup/Recovery management, Firewall, switch and router support.
Server management includes
- Monitoring of CPU, memory, disk and eventlog, Server Up/Down
- Patch Management – MSFT Security and Critical Patches
- Antivirus – automated scans and definition updates
- Troubleshoot & Alert resolution – Remote troubleshooting and issue resolution
- Domain Account Maintenance (Active Directory) Users – Replication
- Exchange Send/Receive Issues, DB Size and Mail box size/quota.
- Print and File Sharing – Print queue issues, shared folder access
- Firewall settings management and configuration backup

​​How We Can Support You

Hourly Instant Support
Clients utilizing our pay as you go service typically do not a have strong or recurring need for constant on-site technical support.  They do however need assistance when issues arise that they are apprehensive or unable to tackle by themselves.

Support Blocks
Clients utilizing our Support Blocks have a known technical support need for an on-site support person on basis anywhere from 
16 hours a month to a week or two a month

Full Contract Support
Long Term on-site personnel for a minimum contract duration of 6 months with a minimum of 40hrs per month.

Managed Service

Full Managed IT support without the onsite requirement.  With the advances of Remote Support Technology, the requirements for an Onsite technician are decreasing.  These tools provide a full system picture of a devices, including drive status, memory and processor utilization, installed applications, patch health and much more.